Refund Policy

1. Overview

At Zyrosys, we stand behind the quality of our web development services and products. This refund policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

Our goal is complete customer satisfaction. If you're not satisfied with our services, we want to hear from you and work towards a fair resolution.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service delivery fails to meet agreed-upon specifications in the project contract
• Critical bugs or defects that prevent normal use of the delivered product
• Services not rendered due to fault on our part
• Duplicate or erroneous charges on your account
• Cancellation within 24 hours of purchase for products (Zyrokit subscriptions)

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Custom development work after project delivery and client acceptance
• Services already rendered and delivered according to specifications
• Partial completion of projects where client requested cancellation
• Consulting hours already utilized
• Setup fees or one-time implementation charges
• Zyrokit subscriptions after the 30-day money-back guarantee period

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Provide your order number, project ID, or subscription details
3. Describe the reason for your refund request in detail
4. Include any relevant screenshots or documentation
5. Our team will review your request within 3-5 business days

5. Refund Timeline

Once your refund request is approved:

• Credit card refunds typically process within 5-10 business days
• PayPal refunds process within 3-5 business days
• Bank transfers may take 7-14 business days depending on your bank
• You will receive an email confirmation once the refund is initiated

6. Partial Refunds

In certain situations, we may offer partial refunds:

• Projects with completed milestones prior to cancellation
• Services where partial delivery has been made
• Pro-rated refunds for unused portions of subscriptions
• Goodwill credits for future services as an alternative to cash refunds

7. Dispute Resolution

If your refund request is denied and you believe this is an error:

• Request escalation to our management team
• Provide additional documentation or clarification
• We will conduct a secondary review within 5 business days
• For unresolved disputes, we may agree to third-party mediation

8. 100% Money-Back Guarantee

For our Zyrokit email marketing platform, we offer a 30-day money-back guarantee. If you're not completely satisfied within the first 30 days of your subscription, contact us for a full refund—no questions asked.

For custom development projects, our satisfaction guarantee means we will work with you until the delivered product meets the agreed specifications.

9. Contact Us

For refund-related inquiries, please reach out to us:

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after policy changes constitutes acceptance of the new terms.